Protection Program
The No-Fault Replacement Explained
How the included No-Fault Replacement works, what it covers, and what happens after it is used.
What "No-Fault" Means
A No-Fault Replacement is protection for a qualifying unexpected event that is not classified as normal wear or a covered product failure. It recognizes that even with careful use, unexpected things can happen.
Examples
Depending on the circumstances and current program terms, a No-Fault Replacement may apply to events such as:
- Accidental loss.
- Accidental damage.
- Travel-related loss.
- Pet-related damage.
- Another eligible accidental event.
One per Original Protection Period
Each original Master Sleep 20™ protection period includes one eligible No-Fault Replacement. Once the included No-Fault Replacement has been used, it is considered consumed for that original protection period.
Additional accidental-loss or accidental-damage events are not automatically included as another No-Fault Replacement.
What to Do if an Event Occurs
If an unexpected event occurs, the first step is to contact the treating dentist. The dentist evaluates the situation and, when appropriate, coordinates the next step with Master Sleep.
Continue Reading
Protection Program
20-Year Appliance Protection Explained
How the original protection period works, what normal-wear and product-failure coverage includes, and how the No-Fault Replacement fits in.
Protection Program
Normal-Wear Replacement: What's Eligible
What normal functional wear and natural appliance aging mean, and how eligibility for replacement is determined.
Appliance Science
Understanding Mandibular Advancement Appliances
How custom oral appliances are designed to maintain a controlled mandibular position during sleep, and what that means for appliance design.